Serhs Natal Grand Hotel & Resort

A lovely hotel on the beachfront. Staff on reception were helpful and some were able to speak English Room was clean with a huge bed, good shower and nice balcony. I had a sea view Room 443 The staff at breakfast were lovely especially the omelette chefs who greeted us with a smile & wave every day . Breakfast was plentiful with many choices The steak restaurant was very good as was the pizza restaurant. Staff were friendly and food was very good . Unfortunately the seafood restaurant was not a pleasant experience. A very long wait for food which was not of good quality . Asked for a glass of wine many times and eventually had 2 glasses with the meal but 5 gasses were put on the bill (think it was added each time we requested but not served) Service was slow(despite not being busy) and not welcoming like the other restaurants Pools are great , side tables are in need of a refurb , cocktails are weak but beers are nicely chilled. Poolside food was served quickly and was good I was given a free late checkout at 6pm which really appreciated. We also managed to change a dinner for lunch as we were half board & wanted to try other restaurants in the evening. Although they will not do this at weekends We had a lovely stay and would recommend the hotel

I traveled around many states of Brazil and for more than 10 countries and never saw such a wonderful breakfast. The breakfast has a large variety of options and a good amount, never miss anything. When the eggs finished, I asked for more and almost immediately they bring it. They have a good variety of fruits and typical north-east Brazilian food.

The place is in a very nice spot in the city, meaning you can easily make many tourist tours(e.g Genipabu, Pipa or Ponta Negra), a transportation method will always be required but the tourism companies always pick you up at the hotel There's really nothing to complain about Sehrs Natal, lots of activities to be done inside and outside, several pools, food and drinks available to you. The room quality(mostly the window view) can all vary according to price but all of them are of quality. We had a leaking issue in our bathroom and they changed our room within the hour. Any questions made to the front desk were replied to with full interest to satisfy us and we are very happy about it. We asked for suggestions for things to do in the city and many options were provided to us. All of these interactions were made in Portuguese, I am not sure if they speak English, but I would assume they do. Breakfast is 100% complete every day, with many options to eat. Quality ingredients as well. no complaints here.

Great location. The hotel has four restaurants and several bars. High-end service. The staff is very professional and friendly. I had issues with the WiFi and they set up a dedicated network for our bedroom.

The view from the pool is gorgeous, guests service team was friendly and tried to understand english.