Serhs Natal Grand Hotel & Resort

The place is in a very nice spot in the city, meaning you can easily make many tourist tours(e.g Genipabu, Pipa or Ponta Negra), a transportation method will always be required but the tourism companies always pick you up at the hotel There's really nothing to complain about Sehrs Natal, lots of activities to be done inside and outside, several pools, food and drinks available to you. The room quality(mostly the window view) can all vary according to price but all of them are of quality. We had a leaking issue in our bathroom and they changed our room within the hour. Any questions made to the front desk were replied to with full interest to satisfy us and we are very happy about it. We asked for suggestions for things to do in the city and many options were provided to us. All of these interactions were made in Portuguese, I am not sure if they speak English, but I would assume they do. Breakfast is 100% complete every day, with many options to eat. Quality ingredients as well. no complaints here.

The hotel has a fee years but there are already some refurbished and renovated rooms. The rooms are comfortable, clean and have everything you need. The check in with Rodrigo was fantastic. Excellent client service. Everyone in the staff were extremely nice. Without a doubt five stars for the staff.

The smile, friendliness and efficiency of the staff. The hotel director is always around and is very approachable to guests and staff alike. It looks a massive family.

Pools Room (senior suite) - really nice ! Location Specialty restaurants (Marenostrum & Tapiro)

Breakfast and food a little poor for vegetarian and special options. Room spacious and big. Excellent for kids. Very good experience !